Thank you for your business!
NOTICE: ALL SALES ARE FINAL
All Sales are
NON-REFUNDABLE / NON RETURNABLE/ NON-EXCHANGEABLE
As
most of our products are custom made/made to order products, or are wearable items
event driven and due to sanitary reasons, can not be returned.
All Orders must be in WRITING either made on our online shopping cart or on our order form
which requires a signature for credit card
authorizations which also acknowledges your complete understanding of our Terms
& Conditions. We provide the order form for this purpose.
WE DO NOT TAKE ORDERS ON THE PHONE!
In stock orders are shipped out within 24 - 48 hours of receipt of faxed or
mailed order and clearance of Credit Card and Address Verification or Clearance of Money
Order/Certified Cashier's check.
Please
allow 2-3 weeks to ship during peak holiday time (Month of October during
Halloween or January/February during Mardi Gras) or longer for large custom
made orders. We do not generally accept custom orders from Mid September thru
October due to the Halloween Rush.
For Rush Airfreight
Services, please
CALL the office or email to confirm immediate availability and
the service you require (1 day or 2 day or 3 day UPS guaranteed airfreight
delivery). We will then advise proper procedure in filling out the order
form. Any airfreight quotations are STRICTLY ESTIMATES! Until the order is
boxed, weighed and measured, it is impossible to give exact express shipping
& handling charges. The bigger the item, the more expensive the airfreight charges
will be.
We charge a minimum of $8.50 handling for all rush same
day shipments.
Please see the Shipping Info Screen for shipping/handling terms and
conditions as set forth by UPS/ United State Post Office / Master Card &
Visa or Pay Pal.
UPS now charges to return boxes whether refused or not delivered or
intercepted. All
shipping and handling in non-refundable. Shipping is only refundable if
UPS doesn't deliver on schedule pursuant to their rules and regulations (no
delays due to mother nature, etc...See UPS rules/regulations). All refused or
non-delivered or intercepted boxes are subject to return shipping costs & restocking charges as outlined below.
We will notify you via E-MAIL ONLY if there are any problems or
delays. We do NOT call out. If there are multiple items and we are out of stock of any single
item, we will not contact you for permission to partial ship unless you have in
the Comments/Event date box on the order that we can only ship complete.
If noted to only ship complete, we will email you and await your response in
writing before proceeding.
We do not process back orders.
Large Quantity/Bulk Sales
- Large Quantity/Bulk sales (1/2 case or full case reduced pricing) offer
substantial discounts. Because most items in bulk are shipped based on the
imported box quantity, we can NOT be check bulk merchandise sales with reduced
pricing for quality. When purchasing in bulk, it is common to have a few
pieces bent or broken. We are unable to replace less than 10% of a bulk
shipment. Replacement would require that the customer return the defective
merchandise at their cost for confirmation. We would then replace or credit for
the defects.
In order for us to guarantee each and every item, you
must purchase at the each price making a notation in our comments area that you
insist on us checking each item for shipment as you are willing to pay the each
price for a bulk sale.
Custom orders (specific colors or finishes, adding elastic or
dowels, decorating masks) need additional time to be
custom made. Please always indicate your EVENT DATE on your order for us to comply
and we ill advise you via email if there is a problem. No Custom Orders are
returnable for any reason unless we have made the error and shipped you the
wrong merchandise.
Please note that
because Masks are worn on the face, no masks are returnable for any reason due
to hygiene reasons.
If an event date requires guaranteed or rush or express shipping, we ask you
to contact the office for ordering instructions.
For Rush airfreight orders, you must complete our manual order form
leaving the shipping & handling and grand total blank and hand
write this on the form after printing:
"Please ship accordingly to arrive by____________(put in your event date) and you
are authorized to charge my credit card accordingly for the extra shipping &
handling".
If you need us to estimate your airfreight, you can call the office or
email the office.
Please contact the office by phone or email 5 minutes after faxing
the completed order form.
Any claims for damages as a result of shipping or
claims for shortage or claims for shipment of
the wrong merchandise requires the purchaser to
contact us "in writing via email or fax only" within 48 hours of delivery to place a claim.
(If a box received shows signs
of wear and tear like it has been crushed, you must note this to UPS or US
Postal Service upon delivery.) Please make sure any claims refer
to the invoice number of the invoice sent with shipping.
Please note that
any wig which is opened, even if shipped incorrectly, is not returnable for any
reason due to health reasons (i.e. lice or other )
All authorized returns must
be shipped within 48 hours of given return authorization and the RETURN
AUTHORIZATION NUMBER given must be on the shipping label. All Authorized
Returns, returns from refusal or non-delivery or intercept are subject to a 20% RESTOCKING
FEE or a minimum of $12.50 if not found
defective.
In the event of our mistakes and we need to reship merchandise, we are ONLY
responsible for standard shipping and NO AIRFREIGHT costs.
If UPS charges us a CHARGE-BACK FEE
as a result of any address corrections, or request to deliver to a different
address (Redirect Service) , or non-delivery or Refusal or Intercept, you will automatically be charged this fee and a copy of the correction
notice or fee will be forwarded to you upon request plus you will be charged a $7.50
handling charge. The Minimum charge for any UPS charge back is $15.00.
UPS now charges for address corrections
like house or street numbers and zip codes. If you provided the incorrect
information, you will be billed for it plus our handling fee (Minimum fee is
$15.00). If we made the
error in shipping your merchandise, you will not be billed.
If YOU REQUEST UPS to deliver to a different address, this
is called a re-direct service which you must immediately pay to us (thru pay pal
if ordered online) in order to avoid UPS INTERCEPT. UPS Intercept service is
ONLY USED when you don't immediately pay us for the Re-direct service you
requested. You are then responsible for all back charges and our service
charges...redirect fees, intercept fee and return shipping.
Money Orders or Certified Bank Checks
If you are mailing in a Money
Order, you must always contact the office by email
outlining your order and providing your city/state/zip code requesting
confirmation of total for payment by Money Order. All
Money orders or Certified Bank Checks must clear. Clearance requirements are a
minimum of 1 full week after deposit for Domestic Money Orders or Domestic Drawn
Certified Bank Checks. If you decide to cancel the order after receipt and
deposit of a Money Order or Certified Bank Check, then only our store credit is
offered. We do not offer refund by check.
Regarding Address Verifications:
Address verifications are required for Mail order merchants. It is yours
and our only defense against fraud. When processing your credit card charge
at our warehouse, we
must put the numbers in for the address. If we get a negative/no match code we
will immediately email you that the address did not match requesting the correct
billing address and the phone number on the back of the credit card. Most
of the time we can verify the address with your bank however, occasionally the
bank will refuse to help us requiring you to call them and then conference call
us. One such bank is Well's Fargo Bank. Also we have experienced
more problems with Debit cards. If you refuse to help us to verify the
address, and then want to cancel your order, we will credit all but a 3% fee or
minimum $5.00 service charge to cover the merchant fees for processing and the
time to attempt correction.
Due to substantial increases in both UPS and USPS charges for shipping,
Oversized shipping for props or wall hangings
or items that require larger boxes has increased dramatically and
there for surcharges will apply. We try to make a notation where ever we can,
however, if the shipping schedule will not cover our costs, we will advise you
and immediately correct our site with proper notations. You will then have
the choice to cancel or continue with the order.
Surcharges: Due to dramatic increases in UPS and USPS rates due to
inflation and rising fuel charges, we now charge surcharges on both the online
store and the manual order form. Because we have so many different items, we can
not increase these prices every time our surcharges and rates go up so we are
trying to cover these costs by the surcharges.
Post Office shipments: We now ship all 1 pound boxes via Priority mail as our
standard shipping. Many 2 pound boxes will also ship priority mail. Priority
mail is not a guaranteed service, however, it usually delivers most anywhere
within the USA in
2 to 3 days. Otherwise for larger/heavier shipments, we ship via UPS ground.
We are not responsible for delays
in delivery by any 3rd party delivery service such as the US Postal Service or
UPS. Any returned shipment for any reason (such as late
delivery or incorrect/incomplete address or refusal) will require additional charges to you
for the return and/or reshipment because all Sales ARE FINAL. No credits are issued for
this. Every effort will be made to file any insurance claims however, it must be
noted that the USPS does not refund shipping charges normally (see USPS Site)
for their guidelines. We are not
responsible for delays for credits until 15 days after receipt of their payments
at which time we will issue you a credit. USPS has up to 60 days to process
insurance claims for loss or damage.
We reserve the
right to choose shipping services. If we receive an order which specifies US
Postal service only (PO or APO or FPO Box Address), there could be additional shipping charges and
you will be charged accordingly and it noted on your invoice if you completed
the manual form, or if you ordered online, we will refund your payment and
resend a request for payment with the new amount. USPS now charges
dimensional weight for larger boxes making it difficult to ship many items
through the post office now.
Alaska, Hawaii, Puerto Rico, Guam or US Virgin Islands or other
USA Offshore territories shipping must either go UPS 1 or 2 or 3 day air (Alaska
now has a 4 day ground service but is more expensive than standard ground to the
domestic USA) or via the post
office Priority Mail. Only boxes under 1 pound will fit into our shipping schedule
generally and will be sent via Priority Mail. For shipping rates please email an outline of your order for
estimates.
We will gladly ship Freight Collect via Federal Express Only
(provide the Fed X name, toll free phone number or email, and account number) and include a
$8.95 per box handling fee in the
Shipping/Handling line as a service fee for Domestic Collect Shipments. We can NOT
ship UPS collect.
For all International shipments, please email the office outlining your order
and WHEN you need the delivery. We normally ship international shipment
via Global Express Mail as it provides both tracking and insurance. Any delays in delivery or costs
as a result of customs are not our responsibility and are solely the
responsibility of the receiver. All prices are FOB Sebring, Florida and any
quotes for shipping charges are for the export freight & handling only and not customs clearance
or duties fees. We charge a minimum of $10.00 handling for export services
up to $50.00. We can ship only to the name/address of the confirmed credit
card holder or pay pal confirmed address for all international shipments.
International Wire Transfer Fee of $30.00 is charged to cover our banking fees.
Customer Wire transfer fees must not come collect and if the wire transfer
amount received is not the correct amount, the merchandise will be shorted
accordingly.
International Money orders not paid on a USA Bank will require a minimum of 4
to 6 weeks for clearance.
Regarding Masks: Trims and colors may vary somewhat than those as pictured.
Not all masks and trims are available in all colors. Please specify mask color
and trim color whenever possible. Feather colors are limited and if you have a
specific feather color other than primary colors, please email or call the office.
Not all colors are accurately represented in pictures on the internet.
Any personal or company checks sent even though our order form specifies
these are not acceptable will be shredded and we will attempt to email you
remind you of our policies.
RRegarding
Feathers: Feathers are not color fast and can bleed onto clothing,
skin, etc. Use caution when wearing feather boas and feather masks and other
feather products. Perspiration can augment this issue. We are not responsible
for novelty items which are not color fast.
School Purchase Orders: We do NOT accept School Purchase Orders. We are happy to invoice the
school for a school check prepayment. We will accept school check, however, the
check must clear before shipment. If any school order is cancelled after receipt
and deposit of the check, then we ONLY offer a store credit and do not offer
refund by check.
Any returned check for any reason will be charged a $35.00 fee or the maximum allowed by law. Please allow
a minimum of 1 week up to 3 weeks for clearance confirmation.
We reserve the right to refuse an order from anyone for any reason.
MERCHANT CHARGE BACKS (Credit Card Disputes)
Any & All questions should be directed to
This Office IN WRITING and not your credit card
service as any invalid merchant charge back fees will be the
responsibility of the purchaser.
Further, purchaser is responsible for all cost
of collection (including the collection agency fees) and all cost related to enforcing the terms and conditions as
herein outlined. By completing our manual order form or completing an order
online, you are clearly indicating your agreement to our terms & conditions,
including but not limited to reasonable legal fees.
All unpaid balances will accumulate late fees of $10.00 per
month and interest at the maximum allowed by law.
Any and all legal proceeding
to collect any illegal charge back, UPS charge backs including but not limited
to address corrections, re-direct charge backs, UPS intercept charge backs, UPS
return shipping charge backs, restocking charges, etc.....will be filed in Highlands County Florida and
you agree to litigate in Sebring, Florida.
Master Card & Visa & Pay Pal NO LONGER PERMIT shipment to any
address other than the confirmed address of the credit card or Pay Pal Account.
Master Card & Visa require ALL shipments to be sent
with SIGNATURE DELIVERY REQUIRED.
Pay Pal only requires signature delivery if the order is over $200.00
Should you require us to ship to a different location from your credit
card billing address, YOU MUST PAY BY MONEY ORDER IN ADVANCE. All Money Orders
must clear before shipment. Please allow a minimum of 10 days for clearance.
Please clearly understand that the invoice and a copy of
your credit card charge will be included in the box.
If a Blind Ship is
requested in writing with the order (blind ship means this is a gift for a 3rd
party and you don't want the invoice to be included in the box but mailed to the
address given for the billing address) for a fee of $5.00 for domestic
deliveries This service is not available for international addresses.
We will BLIND SHIP only if it is in writing on your order form with the fee
indicated in the total. You must pay for this by Money order in advance.
We reserve the right to refuse any order for any reason.
This website is subject to errors and omissions.
For any questions or clarification:
email: unitedmask@earthlink.net
Fax: 863-655-4350
Phone: 863-655-6275
United Mask & Party Mfg., Inc.
9/01/07
*Note......terms & conditions are subject to change and
updating, errors and omissions. If you have any specific questions not herein addressed, please feel
free to email so we may respond in writing for your questions. We only want
happy customers who understand our terms & conditions!
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